Refund and cancellation policy

PrivateGPT Plus is a monthly subscription ($14.99/month) sold by TrueLabel Inc.. You can use PrivateGPT for free before you buy, and you can cancel or ask for a refund without talking to anyone.

Cancelling

• Cancel any time from the app: open the account menu, choose Plus: manage subscription, then cancel.
• Plus stays on until the end of the period you already paid for. You won’t be charged again.
• Deleting your account also ends your subscription right away.

Refunds

• First payment: a full refund if you ask within 7 days of your first payment. No questions asked.
• Renewals: if a renewal went through that you didn’t mean to keep, ask within 7 days. If you haven’t used Plus since it renewed, we refund it in full.
• Service problems: if Plus was unavailable or didn’t work as described, we refund the time affected.
• Duplicate or mistaken charges are always refunded in full.

Refunds go back to the card you paid with, and a refunded subscription is cancelled at the same time. Your bank may take 5 to 10 business days to show it.

How to ask

Email support@privategptchat.com from the email on your account. We reply within one business day. If you don’t recognize a charge, please write to us before contacting your bank; it’s the fastest way to get your money back.

See also our Terms of service and Privacy policy.